MoovMail logo|Documentation
Get Started

Getting Started

  • Introduction
  • Quick Start Guide
  • Plans & Pricing

Mail (End User)

  • Inbox & Folders
  • Mail Deletion Policy
  • Compose & Send
  • IMAP & Outlook Setup
  • Sending Email

Settings

  • Settings Overview
  • Security & 2FA
  • App Passwords

Storage & Productivity

  • File Storage
  • Calendar & Meetings
  • MoovChat
  • Contacts & Directory

Administration

  • Admin Panel Overview
  • Recoverable Items
  • User Suspension & Offboarding
  • User Management
  • Domain & DNS
  • Adding Team Members

DNS Configuration

  • DNS Overview
  • MX Records
  • SPF Configuration
  • DKIM Setup
  • DMARC Policy
  • Verify DNS Records

Migration & Security

  • Email Migration
  • Security Overview

Troubleshooting

  • Common Issues
  • DNS Problems

DNS Troubleshooting

Fix MX, SPF, DKIM, and DMARC verification failures.

Records not verifying after 24 hours

  • Compare MoovMail panel values character-by-character with DNS provider.
  • Ensure records are on the correct domain (apex vs subdomain).
  • Remove duplicate or conflicting old MX/SPF records from previous email hosts.
  • Some providers require trailing dots on hostnames — follow provider docs.
  • Lower TTL temporarily before changes to speed propagation.

MX issues

  • Only MoovMail MX records should remain for full cutover.
  • Lower priority number = higher preference.
  • See MX records guide.

SPF issues

  • Only one SPF TXT record per domain — merge includes if you send from multiple services.
  • Do not exceed 10 DNS lookups in SPF chain.
  • See SPF guide.

DKIM issues

  • TXT value must be single string or correctly split per provider rules.
  • Wrong selector host is a common mistake — copy host from admin panel exactly.
  • See DKIM guide.

DMARC issues

  • Record must be at _dmarc subdomain.
  • Fix SPF/DKIM first — DMARC depends on them.
  • See DMARC guide.

Mail works but goes to spam externally

  • Confirm SPF, DKIM, and DMARC all pass in message headers.
  • Warm up new domains with gradual send volume.
  • Admin → Domain deliverability for bounce/reputation stats.

Provider-specific notes

  • Cloudflare — proxy (orange cloud) does not apply to MX; TXT records should be DNS-only.
  • GoDaddy / Namecheap — use @ for root domain when indicated.

Verify DNS records → · Common issues →