Two-Factor Authentication (2FA)

Add a second step to your MoovMail login using an authenticator app.

Why enable 2FA?

Even if someone learns your password, they cannot sign in without the time-based code from your phone. MoovMail uses standard TOTP compatible with Google Authenticator, Authy, Microsoft Authenticator, and similar apps.

Enable 2FA

1. Open Settings → Security.
2. Click Set up two-factor authentication.
3. Scan the QR code with your authenticator app.
4. Enter the 6-digit code to confirm.
5. Store backup recovery codes if shown — use them if you lose your device.

Logging in with 2FA

1. Enter email and password at /login.
2. When prompted, enter the current code from your authenticator app.

App passwords for mail clients

Desktop clients (Outlook, Thunderbird) and some mobile apps cannot show a 2FA prompt. Create an app password in Settings → Security and use it instead of your main password for IMAP/SMTP.

Disable 2FA

From Settings → Security, choose disable 2FA. You will need your password and a valid TOTP code. Admins can also reset 2FA for locked-out users from the admin panel.

Recovery

• Use recovery email/phone configured in Security settings.
• Use account recovery at /recover-account.
• Contact your organization admin or support@moovmail.com if you are locked out.

← Security overview