IMAP Client Access
Sync MoovMail with Outlook, Thunderbird, Apple Mail, or mobile apps — or export mail when moving to another provider.
Enable IMAP for your mailbox
- Open Settings → Mail Config (inbox gear or /settings).
- Under IMAP access, ensure IMAP enabled is checked.
- Save. Admins can also toggle IMAP per user in Admin → User → IMAP & Mail Access.
App password (required)
Before connecting any client, create a MoovMail app password in Settings → Security. See the App passwords guide.
Connection settings
| Setting | Value |
|---|---|
| IMAP server | mail.moovmail.com |
| IMAP port | 993 (SSL/TLS) |
| SMTP server | mail.moovmail.com |
| SMTP port | 587 (STARTTLS) or 465 (SSL) |
| Username | Full email address |
| Password | MoovMail app password |
Outlook desktop and mobile
- Add account → manual setup / IMAP.
- Enter the settings above.
- Use a generated app password when Outlook asks for the password.
- Allow initial sync — large mailboxes may take time on first connect.
Staying on MoovMail vs leaving
| Scenario | Direction | Credentials |
|---|---|---|
| Use Outlook while keeping MoovMail | Client → MoovMail IMAP | MoovMail app password |
| Import into MoovMail (admin migration) | MoovMail → source IMAP | Source provider password / app password |
| Leave MoovMail for Gmail / M365 / etc. | New provider → MoovMail IMAP | MoovMail app password |
Admin → Migration pulls mail from external IMAP into MoovMail. Leaving MoovMail is the reverse: configure the new provider to fetch from MoovMail IMAP.
IMAP vs POP3
Use IMAP for two-way sync across devices. POP3 is one-way download and is not the recommended path on MoovMail.
Troubleshooting
- Authentication failed — confirm you use an app password, not the web login password.
- IMAP disabled — check Mail Config (user) or Admin → IMAP & Mail Access.
- Account suspended — IMAP and SMTP are blocked until the admin reactivates the user.
- Mail not updating — first sync may take several minutes; MoovMail refreshes the IMAP mailbox cache periodically.